Sky Bennet (the owner/operator) is the man! In addition to having a knack with computers, he provides excellent service. I had a battery hardware problem that would have taken Best Buy many weeks to fix IF they would have accepted my laptop. Best Buy wouldn't touch my computer because it was "too dangerous" with a swollen battery. On a whim I took my laptop to Alpha Nerd. I was shocked when just three days later I got a text saying my laptop was ALREADY done!! It was done, the price was reasonable, and it had also been cleaned up, including the dirty keyboard. Nothing but praise from me regarding Alpha Nerd.